This Refund Policy governs refund requests for NutriTracker subscription services provided by Daniel Marinelarena d/b/a Websites by Dano (“NutriTracker,” “we,” “us,” or “our”). By purchasing a subscription to our Service, you acknowledge and agree to the terms outlined in this policy.

1. General Refund Policy

All subscription fees paid for NutriTracker services are non-refundable except as expressly provided in Section 2 of this policy. This no-refund policy applies to monthly subscriptions, annual subscriptions, automatic renewals, and upgrade fees.

By completing a subscription purchase, you acknowledge that you have reviewed the Service features, pricing, and terms, and you agree that all payments are final and non-refundable except as specified below.

2. Exceptions: When Refunds May Be Issued

2.1 Payment Processing Errors

A full refund will be issued if you were charged multiple times, charged incorrectly, charged after successful cancellation, or did not receive access within 48 hours due to our technical error.

To request a refund, contact us at support@nutritracker.pro within 7 days of the charge with supporting documentation.

2.2 Service Unavailability

A pro-rated refund may be issued for complete service outages lasting more than 72 consecutive hours that prevent access to core functionality. Scheduled maintenance does not qualify.

Requests must be submitted within 14 days of the disruption.

2.3 Unauthorized Charges

A full refund will be issued for demonstrated unauthorized or fraudulent charges if reported within 30 days. Forgotten subscriptions or buyer’s remorse do not qualify.

3. Circumstances Where Refunds Will Not Be Issued

Refunds will NOT be issued for:

Change of mind or buyer’s remorse
Lack of use or dissatisfaction with results
Feature expectations that were not met
Forgotten auto-renewals
Technical issues on your end (device, internet, browser)
Partial subscription periods (you keep access until the end of the paid period)
Account termination due to Terms of Service violations
Financial hardship or preference for competitor services

4. How to Cancel Your Subscription

You may cancel your subscription at any time to prevent future charges:

Log in to your account
Go to Account Settings → Subscription
Click “Cancel Subscription” and confirm

You will retain access until the end of your current billing period. Cancellation must be completed at least 24 hours before the next billing date.

5. Refund Request Process

If you believe you qualify for a refund under Section 2:

Email support@nutritracker.pro with subject line “Refund Request - [Your Account Email]”
Include your name, account email, transaction details, explanation, and supporting documents

We will review your request within 5–7 business days. Approved refunds are processed to the original payment method within 7–10 business days.

6. Chargebacks and Disputes

If you initiate a chargeback with your bank instead of contacting us first, we reserve the right to suspend or terminate your account and pursue any fees or costs incurred.

Please contact us directly first — most issues can be resolved quickly.

7. California Automatic Renewal Law Compliance

We comply with California’s Automatic Renewal Law by providing clear disclosures, affirmative consent, acknowledgment emails, easy online cancellation, and renewal reminders for annual plans.

8. Subscription Downgrade or Modification

Downgrades take effect at the end of the current billing period. No refund or credit is issued for the remaining days in the current period.

9. Contact for Billing Questions

For billing inquiries (not refund requests), email support@nutritracker.pro with subject “Billing Inquiry - [Your Account Email]”.

10. Changes to This Refund Policy

We may update this policy at any time. Changes become effective upon posting with a new “Last Updated” date. Continued use of the Service constitutes acceptance of the updated policy.

11. Integration with Terms of Service

This Refund Policy is incorporated into our Terms of Service. In case of conflict, the Terms of Service shall prevail.

BY PURCHASING A SUBSCRIPTION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS REFUND POLICY. YOU UNDERSTAND THAT ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE EXCEPT AS EXPRESSLY PROVIDED IN SECTION 2.